Last Updated: April 14, 2026
MindUp offers digital subscription services that provide immediate access to premium content upon purchase. Because of the nature of digital content, all purchases are generally considered final and non-refundable once the subscription period begins.
However, we understand that certain circumstances may warrant a refund. We will process refunds where required by applicable law and may, at our sole discretion, grant refunds in additional situations as described below.
If you purchased your subscription through the Apple App Store or Google Play Store, refunds are governed by that store's refund policy. MindUp cannot directly process refunds for app store purchases.
When you submit a refund request through an app store, we may share relevant account data (such as subscription status, account activity, and usage data) with that store to help process your request transparently and fairly. By using our services and submitting refund requests through these platforms, you consent to this data sharing.
When you submit a refund request through an app store, we may share relevant account data (such as subscription status, account activity, and usage data) with that store to help process your request transparently and fairly. By using our services and submitting refund requests through these platforms, you consent to this data sharing.
If you purchased your subscription directly on our website (processed by Stripe), the following refund terms apply:
To request a refund for a purchase made through our website:
| Detail | Information |
|---|---|
| Processing time | Approved refunds are processed within 5–10 business days. |
| Refund method | Refunds are returned to the original payment method used at purchase. |
| Currency | Refunds are issued in the original transaction currency. Exchange-rate differences are not covered. |
| Partial refunds | We may offer a prorated refund for the unused portion of a subscription period at our discretion. |
| Bank processing | After we issue a refund, your bank or card issuer may require additional time (typically 5–10 business days) to credit your account. |
Cancellation and refund are separate actions:
| Action | What Happens |
|---|---|
| Cancellation | Stops automatic renewal. You keep access to premium features until the end of your current paid period. |
| Refund | Returns the charge amount. Access to premium features is revoked immediately upon refund approval (unless otherwise stated). |
To cancel your subscription without requesting a refund:
Deleting the application does not cancel your subscription or entitle you to a refund.
If you signed up for a free trial and are charged after the trial period:
We encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in:
If you believe a charge is unauthorized, please contact us at contact@mindup.studio and we will investigate promptly.
If you are an EU resident, you have a 14-day right of withdrawal from the date of purchase. However, by consenting to immediate access to digital content at the time of purchase, you acknowledge that you forfeit this right once the content is delivered. If the digital content is defective, you are entitled to a full refund.
California residents may have additional rights under the California Consumer Legal Remedies Act. If you believe a charge was made in error or the service was not delivered as described, contact us and we will work to resolve the matter promptly.
To the extent that your state's laws provide mandatory refund rights for digital subscription services, we will comply with those requirements. Contact us for jurisdiction-specific inquiries.
All web-based payments are processed securely by Stripe, Inc., a PCI DSS Level 1 certified payment processor. MindUp does not store your full credit card number, CVV, or other sensitive payment credentials. For more information about how Stripe handles your data, see Stripe's Privacy Policy.
We may update this Refund Policy from time to time. Material changes will be communicated through our services or by email. The "Last Updated" date at the top of this page indicates the most recent revision. Continued use of the services after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Refund Policy or need to request a refund, please contact us:
Email: contact@mindup.studio
Company: CHARAXTON CORPORATION PTE. LTD.
Paya Lebar Square, 60 Paya Lebar Road #04-16, Singapore 409051